1. What information does Retirement Alliance collect?
Retirement Alliance collects personal and sensitive information from several sources. Mostly, the personal and sensitive information we collect comes directly from residents when they register as a resident with us. We also collect information on employees and contractors.
2. How we handle personal and sensitive information that belongs to residents
Our records about residents will generally include contact details and general health information. This health information is regarded as sensitive under the Privacy Act, and must be treated with a higher standard of care. Retirement Alliance only collects this kind of information if a resident provides it to us for a specific purpose, for example to inform us of particular health needs relevant to their general well being.
As part of the service to our residents, Retirement Alliance managers regularly review and up date health records on each resident in order to ensure proper assistance to residents in the event that medical assistance is required.
In handling personal and sensitive information with respect to residents, we only process this information for the purpose of providing the products and services that the resident has requested or, in the instance of an emergency, providing those services that the resident reasonably requires. This is often spelt out in our agreements or communications with our residents. We do not use or retain personal and sensitive information for any purpose other than the delivery of the product or service and for auditing or legal reasons.
3. Using and disclosing your personal and sensitive information
We process personal and sensitive information relating to our residents to better understand their needs and to provide them with information about our products and services. Your personal and sensitive information is protected so that only those employees with a business requirement to have access to this personal or sensitive information will be granted access.
In the instance of a medical emergency, consent to supply sensitive information to a third party for the purposes of administering medical treatment will be deemed to have been granted by the resident.
Retirement Alliance generally explains how it will use or disclose personal and sensitive information at the time it collects the information. In addition, personal and sensitive information may be disclosed when:
- required by law;
- we believe it necessary to provide a resident with a service or product that they have requested;
- it is necessary to implement our terms of service;
- it is necessary to protect the rights, property or personal safety of another resident, any member of the public or Retirement Alliance;
- the assets and operations of Retirement Alliance business are transferred to another party as a going concern.
4. Service Providers
Like most large organisations, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Retirement Alliance, such as mail houses, will sometimes have access to personal information held by Retirement Alliance and may use it on behalf of Retirement Alliance. We require our service providers to adhere to strict privacy guidelines that require them not to keep this information or use it for any unauthorised purposes.
We do not provide resident's sensitive information to service providers, except in the case of medical emergencies as outlined in (3) above.
5. Marketing communications
Like most businesses, marketing is important to Retirement Alliance's continued success. We believe we have a unique range of products and services that we provide to residents at a high standard. We therefore like to stay in touch with residents and let them know about new opportunities.
When you provide your personal information to Retirement Alliance, we ask you to choose whether or not you wish to receive further information about new products, services and promotions. If you are receiving promotional information and/or other communication from us and you decide you no longer wish to receive them, you may remove your name from our marketing list by contacting the Privacy Officer at Level 2, 289 Wellington Parade South, East Melbourne VIC 3002. Please allow 28 days for this request to be processed.
6. You can access the information we keep about you
The Privacy Act sets out the rights that you have as a resident to see any personal information that Retirement Alliance may have concerning you. If you would like to:
- see your personal and/or sensitive information;
- change any inaccurate or out of date personal and/or sensitive information;
- have your personal and/or sensitive information deleted, please contact the Privacy Officer at Level 2, 289 Wellington Parade South, East Melbourne VIC 3002
7. Deleting the information we have about you
If you request that your personal or sensitive information be deleted, in the manner described in (5) and (6) above, we will take all reasonable steps to delete it unless we need to keep it for legal reasons. Personal and sensitive information may also be retained in certain files in order to resolve disputes or for auditing purposes. In addition, personal or sensitive information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, residents should not expect that all of their personal and sensitive information will be completely removed from our databases in response to their request.
8. Storage and security of your personal and sensitive information
Retirement Alliance understands the importance of personal and sensitive information security. We endeavour to take all reasonable steps to keep secure any personal and/or sensitive information which we hold about you, and to keep this personal and/or sensitive information accurate and up to date. We require our employees and service providers to respect the confidentiality of any personal and sensitive information held by Retirement Alliance.
9. Our Website
No data transmission over the Internet can be guaranteed secure. As a result, while we endeavour to protect your personal and sensitive information, we cannot guarantee the security of any personal and sensitive information you transmit to us when you access our website.
10. Future changes